Legal notice

Legal Notice

This Legal Notice sets out the identity of the business operating this website, in line with applicable e-commerce transparency requirements. It should be read alongside our Terms of Service, Refund Policy, Shipping Policy, and Privacy Policy.

Website operator

This website (the "Site") is owned and operated by Calder & Co ("Calder & Co," "we," "us," or "our"), a business operating from Ontario, Canada.

For all enquiries, please contact us by email at support@shopcalderco.com or through our Contact page. We do not publish a street address or phone number for this business; all communication is handled by email, and we reply within 24 hours, Monday to Friday.

Nature of the business

Calder & Co sells sentimental and keepsake jewellery online to customers in the United States, Canada, the United Kingdom, and the European Union. Orders are placed and processed exclusively through this Site.

Hosting provider

This Site is hosted on the Shopify platform, provided by Shopify Inc. Shopify provides the technical infrastructure that allows us to operate this Site; Shopify is not the seller of the products offered here and is not a party to any purchase you make from Calder & Co.

Intellectual property

All content on this Site — including text, graphics, logos, product photography, and the Calder & Co name and branding — is owned by or licensed to Calder & Co and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent. See our Terms of Service for full details.

Accuracy of information

We take reasonable care to ensure that product descriptions, pricing, and other content on this Site are accurate at the time of publishing. Occasional errors may occur; where they do, we will correct them as soon as we become aware and will not be bound to honour a materially mispriced or misdescribed listing, as set out in our Terms of Service.

Limitation of liability

To the fullest extent permitted by law, Calder & Co is not liable for indirect, incidental, or consequential damages arising from your use of this Site, beyond what is set out in our Terms of Service. Nothing in this Legal Notice limits any statutory right that cannot lawfully be excluded, including statutory consumer protections available to customers in the UK and EU.

Complaints and disputes

If you have a complaint about an order, please contact us first at support@shopcalderco.com so we can resolve it directly — most issues are sorted out within a few days this way. We take payment disputes and chargebacks seriously; unauthorized or unfounded disputes filed without first contacting us will be contested with evidence of delivery and order fulfillment, as described in our Refund Policy and Terms of Service.

Governing law

This Legal Notice and your use of this Site are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law principles, consistent with our Terms of Service.

Changes to this notice

We may update this Legal Notice from time to time to reflect changes in our business or in applicable law. The version posted on this Site is always the current one.