Shipping policy

Shipping Policy

This policy explains how and when we ship, and what happens if something goes wrong along the way.

Processing time

Orders are processed within 1 to 2 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed at a weekend or on a holiday begin processing the next business day.

Delivery time

Once dispatched, delivery typically takes 5 to 12 business days depending on your location.

These timeframes are estimates based on normal carrier performance, not guarantees. Customs clearance, carrier backlogs, severe weather, strikes, and peak periods such as Christmas can extend them. Delays of this kind are outside our control and are not on their own grounds for a refund, though we will always help you chase a parcel.

Shipping rates

Flat rate: $5.99 USD
Free shipping on orders over $80 USD

Rates are calculated and displayed at checkout before you pay.

Where we ship

We ship to the United States, Canada, the United Kingdom and the European Union. If your country is not available at checkout, we do not currently ship there. Email us and we will let you know if that changes.

Tracking

A tracking number is emailed to you automatically as soon as your order ships. Please allow up to 48 hours after dispatch for tracking to begin updating.

Tracking occasionally pauses for a few days while a parcel moves between carriers or clears customs. This is normal and does not mean a parcel is lost.

Delivery addresses

We ship to the address entered on the order. Please check it carefully before you pay, including any apartment or unit number.

If you spot a mistake, email support@shopcalderco.com immediately. We can correct an address free of charge if the order has not yet been dispatched. Once it has shipped we cannot redirect it, and we are not able to cover parcels lost or misdelivered because of an incorrect address supplied at checkout.

Split shipments

Orders containing more than one item may arrive in separate parcels, sometimes a few days apart, at no extra cost to you. Each parcel is tracked separately.

Customs, duties and import taxes

Orders shipped outside Canada and the United States may be subject to import duties, taxes or handling fees charged by your local customs authority. These charges are not included in our prices and are the responsibility of the recipient.

We have no control over these charges and cannot predict what they may be. If a parcel is refused because of unpaid customs charges and is returned to us, our Refund Policy applies to the returned goods and shipping costs are not refundable.

Delayed parcels

If your tracking has not updated in 10 business days, email us and we will open an enquiry with the carrier.

Lost parcels

If a parcel is confirmed lost in transit by the carrier, we will replace it or refund you in full. Claims for non-delivery must be raised within 30 days of the estimated delivery date.

Parcels marked as delivered

If tracking shows delivery but the parcel is not with you, please check with your household, neighbours and building manager, and look for a carrier card, then contact us within 7 days of the delivery scan. We will open an investigation with the carrier. Where the carrier confirms delivery to the address given, we are not able to offer an automatic refund, but we will work with you to try to resolve it.

Damaged in transit

If your order arrives damaged, email us within 48 hours of delivery with photos of the item and the packaging. We will arrange a replacement or full refund at no cost to you.